"Cloud Commerce helped us understand options that were available to us so we could operate with cutting edge business solutions without a huge cost."
-Michael Bender, President, Therapeutic Specialties, LLC

"Cloud Commerce introduced us to cloud computing business solutions without the complexity of technology. Now we receive only the benefit of the best business solutions without the hassles, headaches, and costs."
-Lisa Vallino, President, I.V. House, Inc.

"We needed enterprise-class solutions without the cost and headaches of managing them ourselves. Cloud Commerce has assembled a complete set of the best SaaS-based solutions to run our business."
-Michael McKeough, President, Echelon Solutions Group LLC

"Enabling our sales force to operate remotely, with flexibility is key to our continued success. Cloud Commerce provided us with the guidance and solutions to get us running quickly."
-Thomas Helbig, President, Retirement Advisory Group, Inc.

Home > Cloud Services > Cloud Computing Support

Product Technical Support

Vendor Direct Technical Support

Cloud Commerce brings your company Best of Breed Cloud Computing Solutions. Once any application solution has been chosen, the focus turns to support. We believe the best resource for the finest support is the provider.  The following document provides a summary of the support programs that are available through our partner network.


Specific Product Plan Details

Service Availability Details   Cost and Levels
         
Hosted Exchange
Hosted Hosted SharePoint
Hosted Hosted Dynamics CRM		 Utilize our Knowledge Base articles with hundreds of articles and videos at your disposal...and it is FREE!  Direct support is available via email on specific issues or questions you may have regarding your service.  Note: Due to the wide array of configurations, we are not able to provide support on any desktop software.     Included With Service
         
NetSuite
NetSuite CRM+
OneWorld		 NetSuite's support options are complemented by an extensive library of detailed online help and other resources such as FAQs, online user guides, sneak peeks at upcoming releases, and tips that will help you get the most from your NetSuite application.  Support levels details available on requests.   $ - Silver
$$ - Gold
$$$ - Platinum
         
SimpleSignal (Hosted VOIP)
SimpleSignal (SIP Trunking) 		Simple Signal provides support right from the start of your service.  Phone equipment is shipped pre-configured with phone setup support available. SimpleSignal technical support is open from 6am-6pm Monday-Friday. You may call outside those hours for emergency issues only.   Included With Service
         
Global Relay (Message Archiving)
Global Relay (IM) 		Global Relay's team of well-trained technical support professionals will gladly help if you require technical assistance. Note, Administrator support is free. Phone support to other users is governed by your services agreement.   Based on Service Agreement
         
Egnyte (Cloud Fileserver) Customer Support - Free and Always There for You.  Egnyte provides FREE customer support to make sure that all your questions are answered quickly and to your 100% satisfaction.     Included With Service
         
WorkETC (Small Business CRM and Billing  WorkETC has a variety of resources to help you get the most out of WORKetc. Your first stop should be out video manuals where you'll see first hand how WORKetc, well, works!   Included With Service
*Additional details on these products and others are available on request.
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